Guides

Refunds

You send from your own wallet; the buyer gives an address through a secure link. We take nothing.

We never hold money, so we can't send it back for you. A refund is you paying the buyer from your wallet — we make that safe and short.

How it goes

1
You open it
On the payment, press Refund: all of it or part. refund.requested.
2
The buyer gives an address
They get a secure link by email and paste an address on the same network. We screen it.
3
You send
We show the exact amount and a QR code. Send from any of your wallets.
4
You mark it sent
Paste the transaction id. We check it pays that address that amount. refund.sent.
5
We confirm
Once that transaction is confirmed on-chain, the invoice turns Refunded and the buyer gets a refund receipt. refund.confirmed.

Only the transaction you name counts. A buyer may give an exchange address that other people pay into too, so a transfer we merely see there is shown to you as a suggestion, never taken as your refund.

Money from an address on a sanctions list, or one the coin's issuer froze, is never refunded: the dashboard refuses, and the API answers sanctioned_sender. Sending it back may itself be prohibited, so leave it where it is and talk to a lawyer. See Screening.

Who pays the network fee

By default the buyer does: the fee comes out of the refund. A price can say you pay it instead.

Paid	Fee	You send
100 USDC on Base	~0.01	99.99 USDC
100 USDT on Ethereum	~2	98 USDT
0.001 BTC	~0.000005	0.000995 BTC

When the price says you pay the fee, you send the full amount and the fee comes from your wallet.

Fees here are examples; the refund screen shows today's. A fee bigger than the refund is refused rather than sending dust.

The buyer agreed to the price's refund terms with a checkbox at checkout. Perly takes no part of a refund, and no fee for one.

Refund window

Each price says whether refunds are allowed and for how many days. Outside the window the Refund button is gone.