Help for buyers

Help with paying

You're paying a seller who uses Perly Pay. The money goes straight to their wallet. Here is what to do when something isn't simple.

• Pay from an exchangeBinance, Coinbase, Kraken, Bitvavo, OKX, Bybit: the right coin, the right network, the exact amount.
• The exchange asks who owns the addressThe EU travel rule: what to answer when you pay a seller from an exchange, and why it's normal.
• I paid on the wrong networkWhat we find on our own, what to do, and what nobody can bring back.
• Too little, too late, or out of timeTopping up at the same address, "Already paid?" with the transaction id, and what happens after the timer.
• RefundsThe seller sends a refund from their own wallet to an address you give through a secure link.

Questions about your order — delivery, changes, a refund — go to the seller. Their name is at the top of the payment page and on your receipt.